Support
The short version: One address — support@appchairly.com. Write in any language this site is in. There is no account to recover and no ticket number to quote; just describe what happened.
Getting help
Email support@appchairly.com. A person reads every message — one person, so allow a few days for a reply. Write in your own language if you prefer; this site is in six, and answers come back in the language you wrote in.
Before you write
Chairly runs entirely on your device. That rules out a whole class of problem — and a whole class of fix. There is no account to reset, no password to recover, and no copy of your entries on a server of ours. On Android, your records back up automatically to your own Google account, so a new phone picks them up where you left off — receipt photos aren't included. On iPhone nothing goes to iCloud, so use Create backup in Settings before you change phones or delete the app. Backup, restore and export stay free, subscription or not.
Purchases, refunds and cancellation
Subscriptions and the lifetime purchase run through the App Store and Google Play, so we cannot see, change or refund a payment. Cancel or ask for a refund in your store account — Apple through reportaproblem.apple.com, Google through the subscriptions page in Play. If a payment went through but the app did not unlock, try Restore purchases in Settings first; if that does not do it, write to us and mention the store receipt.
Reporting a bug
What helps most: your device and its OS version, the app version from the bottom of Settings, and what you were doing just before it went wrong. Screenshots are welcome — glance over them first, since they will show your own figures.